Nacho at Work.png

Is This You?

You’re weird, unique, self-motivated, entrepreneurial, obsessive at times, but most of all passionate! You love to learn and always be growing, and you’re not afraid of a challenge - like taking on projects where you have minimal subject matter exposure. You are a geek at heart and proud of it! You also are a ninja when it comes to productivity and getting stuff done. You thrive in busy, dynamic, fast-paced environments. You prefer a smaller agile team to a corporate gig with a lot of structure and bureaucracy.

Apply if…

You’re looking for somewhere you can bring our whole self to work; express your personality, be the best you can be; learn, grow, and surround yourself with a small team of other quirky, fun, brilliant, awesome people that all want to work hard and succeed together. You want to be working in an IT position where the work is always changing and there is an opportunity to grow.

About Us

Our clients are what truly makes Tech Plus awesome! They are creators, craftsmen, artists, advisors, experts, and just really great people to work for. At times they get stressed but overall they are easygoing and just genuinely nice people to be around. We provide outsourced tech support to these (typically 25-75 employee) small businesses for a fixed monthly rate.

Tech Plus is a young, growing, learning, and evolving startup. We are a five-year-old customer-obsessed company with big hopes and dreams; looking for the 5th and 6th member of our small all-star team that is going to bring us to new heights.

The Job

We are looking for a level 1.5 desktop support engineer. You would be in the field at client locations as well as working from our Oakland Office in Artthaus Studios. Job duties include:

  • Help Desk: answering calls and emails from our clients and managing cases with priorities ensuring issues are resolved within our client’s SLA

  • Taking Ownership: Seeing an issue through to completion, while balancing multiple cases and tasks in the never-ending chaotic IT support environment (ahhhh…. the cases keep coming!!!)

  • Documentation: using Salesforce.com to log calls, emails, cases, track time, and communicate with staff and clients. Use the force!

  • Desktop support: troubleshooting applications, hardware, etc on-site at client locations. Most of our clients use Outlook, Office, QuickBooks, Adobe suite, and some other ERP, CRM, document management or other database type software. PC/Mac/iOS/Android.

  • Light Server Admin work: checking backups, virus protection, system patching, etc.

  • Cloud: Office 365, Google Apps, Box.com, and other cloud-based apps

  • Networking: setup and management of access points, wiring, basic understanding of firewalls, switches, VLANS, and other networking basics

  • Problem Solving: Researching stuff on your own, making calls to vendors, reading, watching how to videos and critically thinking.

  • Communication: you will be working with end-users that are secretaries to C-level executives; you must be able to explain technology in words they understand.

  • Time Management: an appetite for setting weekly goals, knowing how to prioritize, etc.

Requirements:

  • Min 3 years in tech support/MSP role

  • Relevant post-secondary education (bachelor's degree, minimum associate’s degree) and/or industry certificates (Cisco, Microsoft, VMWare, CompTIA, etc.) and/or equivalent hands-on real-world experience

  • Valid California driver’s license

  • Ability to be on rotation shift some weekends and evenings for IT Emergencies (rare)

  • Ability to lift up to 50lbs (heavy servers urg!) crouch, crawl, sit, stand, etc.

The Perks:

Competitive salary, Kaiser Gold/Platinum health benefits, 3 weeks PTO, small growing organization, office snacks, Friday Beer O’clock at local brewery or on the roof patio (if we all meet our goals of course), con fund, free parking, walking distance to BART, hipster coffee, decent Mexican, grocery store, restaurants, cool building with multiple lounges to work or socialize in, giant outdoor rooftop patio, choice of PC or Macbook, iPhone or Android, High fives and decent coffee.

To Apply:

Send us an email on our contact page. We will be in touch!