In order to assist you faster, please consider answering some of these questions in your email:

• Is anyone else experiencing this issue?

• What impact does this issue have on you, or your team?

• Do you have a viable workaround?

• Has anything changed since this issue started?

• Do you experience this issue on another computer/device/network?

• Do you have a screenshot of the error message you could send us?

• Are there a couple of good times when we could work together with you and jump on a Zoom call to screen share?